Refund Policy

Effective Date: June 30, 2026

At Vantrex Bio, customer satisfaction and product quality are our highest priorities. As a research-focused biotechnology company, we are committed to supplying high-quality peptides and research compounds that meet rigorous quality standards. Due to the specialized nature of our products, our refund policy is designed to ensure fairness while maintaining product integrity and safety.

Eligibility for Refunds

Refunds may be approved under the following circumstances:

• You received the wrong product.
• Your order arrived damaged due to shipping.
• The product is defective or compromised upon arrival.
• Your order was not delivered because of an error on our part.

To qualify for a refund or replacement, you must contact us within 7 days of receiving your order and provide:

• Your order number.
• A detailed description of the issue.
• Clear photographs of the product, packaging, and shipping label (if applicable).

Non-Refundable Items

Because our products are intended for laboratory research use only and cannot be safely resold, we cannot accept returns or offer refunds for:

• Opened or used products.
• Products that have been improperly stored or handled after delivery.
• Orders placed in error by the customer.
• Products purchased during clearance or promotional sales unless they arrive damaged or incorrect.
• Requests made more than 7 days after delivery.

Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped.

Once an order has entered fulfillment or has been shipped, it cannot be cancelled.

Shipping Issues

If your package is lost or damaged during transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

Please note that incorrect shipping addresses provided by the customer may result in delays or failed deliveries. Refunds cannot be guaranteed in these cases.

Refund Process

If your refund request is approved:

• Refunds will be issued to the original payment method.
• Processing typically takes 5–10 business days, depending on your payment provider.
• Shipping charges are generally non-refundable unless the error was caused by Vantrex Bio.

In some cases, we may offer a replacement product instead of a refund.

Quality Assurance

Every batch of our products undergoes strict quality control and independent testing whenever applicable. If you believe there is a quality-related issue with a product, we encourage you to contact our support team so we can investigate promptly.

Research Use Notice

All products sold by Vantrex Bio are intended for laboratory research purposes only. They are not intended for human consumption, therapeutic use, veterinary use, or diagnostic applications. Customers are responsible for ensuring that products are purchased and used in compliance with all applicable laws and regulations.

Contact Us

If you have questions regarding this Refund Policy or need assistance with an order, please contact our customer support team through the contact information provided on the Vantrex Bio website. Please include your order number to help us process your request efficiently.